Help centre
How can we help?
Answers to the questions guests and hosts ask most. Still stuck? Reach the team below.
Signing in & contacting hosts
Sign-in is passwordless. Enter your email and we send a one-time six-digit code — pop it in to continue. There is no password to remember.
Open a listing and tap "Contact host". Once you are signed in, we reveal the host's chosen channels (WhatsApp, phone, or email) so you can arrange your stay with them directly. Kbnbs is a directory — we never sit in the middle or take a cut.
Finding a stay
Hosts declare kosher kitchen, Shabbat and community features themselves. Always confirm the specifics that matter to you directly with the host before you travel.
No. You agree dates and payment directly with the host. Kbnbs never handles guest payments and never charges a booking fee.
Listing & pricing
Hosts pay a simple monthly or annual subscription — see the plans on the Hosts page. There are no per-booking fees; guests contact you directly.
Yes. Basic covers one property, Featured covers two and Business covers up to ten. You can upgrade any time from your dashboard billing page.
Approval & availability
Every new listing gets a quick quality check before it goes live, usually within one working day. Once you are approved and live, edits you make publish straight away.
Choose "Mostly available" for dedicated holiday accommodation — you only block the dates you are away. Choose "Occasionally available" if you live in the property and only rent it during selected periods — you mark only the dates guests can book.
Still need a hand?
Hosts can open a support ticket from the dashboard. Anyone can email us and we usually reply within one working day.
