Help centre
How can we help?
Answers to the questions guests and hosts ask most. Still stuck? Reach the team below.
For guests
How do I contact a host?
Open a listing and tap "Contact host". Once you are signed in, we reveal the host's chosen channels (WhatsApp, phone, or email) so you can arrange your stay with them directly. Kbnbs is a directory — we never sit in the middle or take a cut.
Do I pay through Kbnbs?
No. You agree dates and payment directly with the host. Kbnbs never handles guest payments and never charges a booking fee.
How do I sign in?
Sign-in is passwordless. Enter your email and we send a one-time six-digit code — pop it in to continue. There is no password to remember.
What do the "kosher" details mean?
Hosts declare kosher kitchen, Shabbat and community features themselves. Always confirm the specifics that matter to you directly with the host before you travel.
For hosts
How much does listing cost?
Hosts pay a simple monthly or annual subscription — see the plans on the Hosts page. There are no per-booking fees; guests contact you directly.
How does approval work?
Every new listing gets a quick quality check before it goes live, usually within one working day. Once you are approved and live, edits you make publish straight away.
Which availability mode should I choose?
Choose "Mostly available" for dedicated holiday accommodation — you only block the dates you are away. Choose "Occasionally available" if you live in the property and only rent it during selected periods — you mark only the dates guests can book.
Can I list more than one property?
The Featured plan lets you add multiple listings. On the Basic plan you can list one property; upgrade any time from your dashboard billing page.
Still need a hand?
Hosts can open a support ticket from the dashboard. Anyone can email us and we usually reply within one working day.